Rev Quality Control
Posted 04 February 2008 - 09:43 PM
1. I just bought a new Rev 1.5 B-Series Standard model, and whne I opened up the package, the extra 2 (professional Use) wrap spars were placed in a clear plastic sleave, but the white paper label attached to the end of the sleave, was labeled 3 wrap. I've been flying Revs since the beginning and know the difference of the type of spars, but what if I had been a new Rev buyer and didn't know the difference in spars?
2. A friend recently bought a standard and a vented Rev 1.5 B-series kites and when he got home, opened up the packages, both kites had the vertical spars missing.
These are things that Rev really needs to watch more closely before sending out kites to the stores. Rev makes a fine product, but little things like this can potentially turn away potential buyers. Same thing can be said about any product.
Posted 05 February 2008 - 04:05 AM
Did you try calling the company? That is the first thing I would do to get something like this resolved.
Posted 05 February 2008 - 05:50 AM
TGunn well said my friend, i think a quality control checker should be employed by rev.
This will stop some of the daft little things that spoil a really good product.
i live in the U.K, and i bought a segwick, it came with the ends frayed, this is another problem that keeps croping up.
it would have been to much trouble for me to send it back to rev in the U.S.A, what with postage, and i would have had to pay duty on it when it arrived back in the U.K.
i like you think this should be sorted once and for all.
hope the people at rev take this onboard.
also us here in the U.K would like rev to bring out a mega vented, for those 35mph, 40mph days.
all the best steve.
Posted 05 February 2008 - 06:59 AM
Hi Troy, Did you try calling the company? That is the first thing I would do to get something like this resolved. Vince
Last week I received my B-Series that had the mislabeled spar package. I knew Lolly and Ben were away, so I posted here imstead, knowing that eventually, Ben will see this. Whereas my friend that had missing vertical spars told the store about the problem and they ordered replacements for him. I think he also e-mailed Rev.
Posted 06 February 2008 - 01:00 AM
Haveing seen some of the massive inroads Ben and Rev have made the last few years in the area of customer service.I dont think youve anything to worry about.
Ben especially has driven an open discussion on the subject on a few popular forums
WORLDWIDE.Im sure if and when Rev know about the problem,it will be sorted for you.
I have a positive view on the situation of customer care and think Since Ben has take the role/mantle ther has been a dsfinate attitude change at Rev Kites.Thats not to say that previously ther was a dubious attitude,no,its just got better an the std has been raised.
As with anything,,Mistakes can happen.Its how ther then dealt with and concluded that leaves a good or bad impression on most people.When in any work senario,getting the wright quality 100% of the time,of yiour product ,is the biggest goal or certainly one of them.Getting the wright staff is another and getting them to work consistantly to a very high standard is again a major goal of any company.
Quality staff,Quality production,Quality customer care, along with a great team of honest genuine people who CARE.I have found,EVERYONE ive spoken to at Rev,fall in the formentioned catagory.Real Genuine People Not Machines
BRIAN...[soap box away]
Posted 06 February 2008 - 08:57 AM
packaging and I would like to think he just did'nt know better and made a mistake, the new guys is not a flier and we are always in a hurry here so
mistakes do happen and being that I'm the go to guy I do my best to make them better. From what I've read there are two problems here and they
are the vert. for your friend and your mislabled package, now on to making it right. For your problems heres what I'm willing to do email me direct
with a shipping address for yourself (firstname.lastname@example.org) and ask your friend to do the same and I'll send you both out a new race frame
free of charge and I'll replace what ever rods were missing from your friends kite. In a perfect world thing like this don't happen but in real life
mistakes are made, ask any company, but what seperates a good company from bad is how they take care of the problems once they happen
and thats where I come in if there a problem come to me and I'll make it right..........Ben
Posted 06 February 2008 - 09:47 PM
My b series was missing something as well....
a BENNNNNNNNY HUGGGGGGGGGGGGG!!
As a person working in retail for many years... I just would like to say, it happens... no matter how good any company is... the important thing is not that it happened... but how it is taken care of... and reading that last post.. I would say it was handled beautifully.
ok.. where's the hug.... ?? waits by the mailbox..... <;3_)~~~~~~~~~~~~~~~~~~~~~~~~~
Posted 06 February 2008 - 10:54 PM
I know I would be blown away with Ben's offer.
Posted 07 February 2008 - 06:21 AM
WOW, that is customer service! I posted this just as a head's up to ya'll, so yoa'll could keep a closer eye on the problems there at the factory. And your explanation makes perfect sense.
For myself, I do not intened to take advantage of this situation and have you give me something for free, since in my case, I was not missing anything. In regards to my freind in Australia "Steve Donovan", I will send you his e-mail address.
Posted 07 February 2008 - 02:54 PM
In two years I will hopefuly move and go to college in San Diego (I'm a sophmore in highschool now, but I'm doing running start, so I'll transfer to a four year college in your area) and I would love to apply for a job with Revolution. Maybe I'm getting a little overanxious to move???
These kind of problems do occur, but Revolution, more than any other company, is so easy to fix the problem.
Posted 07 February 2008 - 03:34 PM
I get to keep what i test fly.on a beech.warm and sunny 11.99mths a year,and a 7 day week,lno eight days a week.Wiiiiiith,mmmmm,my Great,Great Grandfather as my line tester and his Grand Parents as line equalisers.
Posted 08 February 2008 - 12:19 AM
Glad its all sort on a more serious note,to exceed customer expectations is top draw quality.
Posted 08 February 2008 - 09:04 AM
Posted 08 February 2008 - 11:50 AM
Good Job Rev., however Ben if you want to send a set of Race Rods, feel free.
Posted 27 April 2008 - 02:24 PM
Posted 27 April 2008 - 02:45 PM
The B-series only comes with the B DVD.
As fort the rubber boots, do you mean the slightly thicker softer end caps that are on the very top of the kite that hold the vertical rods, or the SLE rubber rings? I don't believe that either one will hinder the kites ability to fly.
Posted 27 April 2008 - 02:47 PM
I willdo mybest to answer your questions,here we go.
one dvd with the kite,its a great dvd imo.
Yes,my end caps stick sometimes when ive been flying at the beech.Sand im afraid gets everywhere.If the kites had a dip in the sea then dried ,i think this also makes the end caps and rods stick.Also,if youve been doing tip stands,crashed and had a along days flying the kite,they may get harder to free up
FRESH WATER,and a little tlc.Will help and wash the rods and leading edge out as the sand will hide in ther also.
Never used the rubber boot method on a B Series.Apart from when useing an older sle rod,Which is fater and the end cap fits inside the rod not the rod inside the cap,ason the B Series.The boot esentially stops the end cap goinginside i think.
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