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good customer service?


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#1 REVflyer

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Posted 25 January 2007 - 12:07 PM

To say that I'm disappointed would be a huge understatement.

Our kite club ordered 9 partially assembled customs over a month ago, paid in full, up-front and even provided a FEDEX account number for the additional freight charges, if next~day air should be necessitated.  

I needed 'em for WOW's post-holiday party Saturday 01/27/2007.

I called monday checking on the status,.... again on tuesday.  Today I heard "maybe I can find out more information about the order next Tuesday, after the tradeshow"  

If there was anyone to complain to immediately, I wouldn't go public on their own forum either.

Can't folks just be honest?, .... if it ain't gonna' happen SAY SO, don't jerk me around.  I have people that rely on me and now I look foolish.

-signed "frustrated"

#2 antman

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Posted 25 January 2007 - 06:07 PM

well ive only ordered a couple things from rev and got them in a few days prior to my order and im pretty far away from califorina but my orders were all small so i dont know if this would compare to your problem
GOD PUT ME HERE. TO ENJOY THE WINDS

#3 REVflyer

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Posted 26 January 2007 - 03:24 AM

All is forgiven, Rev will refund our dough & profusely apologized for the delay with our order.

#4 antman

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Posted 26 January 2007 - 01:20 PM

well at least you didnt lose out completely are you gonna work something out to get the kites in the future??
GOD PUT ME HERE. TO ENJOY THE WINDS

#5 stryker2

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Posted 10 March 2007 - 01:43 PM

In my opinion Revs are worth waiting for ;)
I had a similar thing happen to me with my latest SUL order, however I was aware of the upcomming trade show and anticipated a delay.
It was well worth the wait for me. ;)

#6 antman

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Posted 10 March 2007 - 04:58 PM

i did find out when i spoke with lolly that certan times of the year they get swamped with orders so sometimes i guess you have to pick a number but hey like striker said they are worth waiting for
GOD PUT ME HERE. TO ENJOY THE WINDS




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