32 replies to this topic

[Stephen Hoath]

Hi David, good to "hear" your voice here.

I deal with TKC for The Flying Squad and so far have had everything we need.  We deal with a guy called Ben Biscoe.

If you need something urgently in the future you can always let me know as we carry spares for pretty much everything.

What say you we try and persuade the guys at Rev to come over to Europe next year?  Warm beer, driving on the other side of the road and fish and chips! Who could resist?

[david ellison]

Hi Stephen - Thanks for the offer of assistance. I'm OK for the moment but want to resolve this ongoing problem so that future orders are easier and much quicker. My understanding is that personnel changes at TKC may be part of the issue - I heard that Ben has moved on.

I sent Ben/Beach an email a week ago with some thoughts on the problems and long delays I've experienced getting hold of Rev stock in the UK. Not heard a reply yet  :roll:

What's that thing they say about the first rule of successful selling....something about keeping the customer happy  :!:

[david ellison]

I've had a reply from Ben/beach  

Still not got the spars  :cry:

[Ian Rev Addict]

Hi David,

If you are looking for replacement Rev Spars in the UK
have you tried here: http://www.kiteworks...Revspares.shtml
He carries a stock and should be able to help you.

Ian Wilson
Midlands Kite Fliers
www.mkf.org.uk

[david ellison]

Thanks Ian - Chalkies/Kiteworks was one of the many retailers that I contacted to find these UL/3 wraps back in September. They didn't have them.

My concern is that I've still heard nothing back from TKC or Revolution regarding helping me get these spars. Do all the claims to "only want to help us keep flying" mean **** all?!

[RevWizard]

Thanks Ian - Chalkies/Kiteworks was one of the many retailers that I contacted to find these UL/3 wraps back in September. They didn't have them.

My concern is that I've still heard nothing back from TKC or Revolution regarding helping me get these spars. Do all the claims to "only want to help us keep flying" mean **** all?!

David, I would suggest that you send Ben (Beach) a personal email (see previous email from Ben) as I doubt you will have much luck getting the 3-wrap REV I spars in Europe. The only set I ever saw on sale there was back in 1995 and that was in Switzerland, those I bought. My only other set came from the USA. You might have some better luck with the 2-wrap. But again, I would suggest contacting Ben at REV and have them ship them directly to you.
The 4 wrap in turn is common in Europe.

[david ellison]

Hello John - seasons greetings

Well I've emailed Ben a couple of times already, but I don't get the impression that my request for 3 wrap rods is on his "things to do soonish" list.

I've also bought all of the Rev 1 spars before now from UK shops - 2,3,4 and SLE. So I know this can be done! If the 3 wrap rod is a current Rev product then surely it's distributor should know this and know how to supply them.

No doubt I could get hold of the things from somewhere else, but that's not the point. I know I'm not the only one in the UK who finds it difficult to get questions answered and purchase orders met.

I'd have thought that Rev would be just a little bit more engaged with trying to help us customers.

[Kitelife]

Ben is a flier's flier and cares as such, but also has to contend with end of year business at Rev (preparing for KTAI and the launch of 1 or 2 new products) as well as his ongoing recuperation from a recent car accident.

I would expect a response from him within a couple days, despite all the current challenges.

[david ellison]

thanks John - I'm sure it's a busy time

seasons greetings to all involved with the Revolution  

[woody65]

seasons greetings to all involved with the Revolution  

Thanks David

Let me know in the new year

[david ellison]

 
Miracles do happen! The 3 wrap spars arrived today from Ben. Thanks for that.

[GaryTheRev]

Does that mean your competing again this year then David???...... :shock:

[david ellison]

not necessarily... just means I can fly my Rev 1 in medium winds.

thanks for your concern  :wink: